Product Added : August 12th, 2013
Category : Wireless Phone
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Box Content material
USb cable with Micro USB, mini USB ,& Apple connectors
Charzon CZ-8800 Juice Pack Juice 8800mAh
Rapid User Guide
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Question by Dave F: How is it legal for Verizon Wireless to false advertise?
I have been a customer with Verizon wireless for 7 years. I am(was) ‘grandfathered in’ on limitless data for my telephone, but my wife and daughter did not have a data program. Our bill was always about $ 160. I got a get in touch with 3 weeks ago from a guy named Richard from Verizon, who wanted to go over my account. He stated I was only making use of 1/10 of a GB of information on my telephone per month, and if I switched to the newer ‘Share Everything’ plan, we would have limitless minutes and texts and that my wife and daughter could use information on their phones as well. He stated with a 1GB strategy my bill would be $ 10 less expensive, but to add another GB was only $ ten/month. I told him I wasn’t interested due to the fact their phones would not connect to wi-fi and their phones would have restricted access anyway. He researched further and stated if I switched he could give me 3 new phones for Totally free. I had four to choose from (a single was an I-Phone 4, which my daughter had been wanting). I got his name and quantity and told him I would get in touch with him back following discussing it with my family.
The subsequent day I referred to as with the 3 phones we picked and produced certain he repeated that they had been cost-free and my bill would remain precisely the same. He kept reassuring me. At particular components of the approach, he would mention the get in touch with was being recorded. I produced positive to have him repeat that the phones had been free and the bill would not alter during the ‘recorded’ components. Right after placing the order, he stated I would have to agree to the telephone prompts and that afterward I would get an e-mail disclosing almost everything about the order. I had to agree to the ‘terms and conditions’ on this e-mail for the order to be completed. I believed at least this would be the proof he wasn’t lying to me. At the finish he again stressed the value of agreeing to the confirmation e mail.
Soon after receiving off the phone, I kept refreshing my e-mail, but never got one particular. I checked throughout the subsequent day and nevertheless practically nothing. I referred to as Verizon , afraid of screwing up this sweet deal. They said the order was placed and that pressing ’1′ at the prompts on the call was ‘agreeing’ to the terms of the order. Oh effectively, it was all recorded at least.
So inside the next 4 days or so of activating the new phones, I was checking my data, simply because now I have a teenager making use of it. I seen that with her on the strategy we had already utilised .five GB. I knew two GB wasn’t going to be adequate, but Richard also mentioned I could add one more 2GB for just $ ten/month far more. That would bring my bill to about $ 170. I was searching through ‘My Verizon’ and clicked on my bill. The bill was over $ 400! I referred to as Verizon to see why, and the lady I spoke with let me inform the story, and her and her supervisor researched the order for more than an hour. She kept coming back on the line only to inform me they were nonetheless researching all this. Finally she told me that it wasn’t Verizon that called me, it was one of their 3rd party firms that spot orders, KIPANY PRODUCTIONS LTD. They charged me $ one hundred for my phone, $ 90 in upgrade fees, and elevated my bill by about $ 30/month! Handy to have 3rd party scapegoats and assume no responsibilty. These people had access to my Verizon account, and to me changed it illegally. I didn’t agree to any of this. The CSR told me lastly that she could waive the upgrade fees because they could somehow ‘see’ that they weren’t disclosed, and give me $ 50 off my telephone. This was all she could do. I wasn’t house at the time, so I asked her to contact me back later that night soon after I could speak with my wife. In the meantime I sent an email to Verizon so this problem could attain the corporate end and maybe assist cease it. Of course there was never ever a response. I also named the KIPANY PRODUCTIONS number a number of times only to be disconnected every time, and ultimately in no way allowed by way of again.
After the CSR referred to as me back I asked her what we could do about KIPANY. She mentioned they would file a ’360′ and get back to me. I just wanted this fixed. She told me that as extended as I could have these new phones turned in within five days they could switch me to my old phones, but right after bringing this up to my daughter she nearly cried. She’s a great kid and deserves a nice phone. My concern was how do they consider the phones ‘returned’? When the shipment arrives? When they log them in? What if the shipment is later than promised, just like when I got them on Monday rather than the previous Friday I was promised? I ultimately figured I was just screwed and told her to waive what she could and we would deal with it.
I keep calling, to be told someone is going to get in touch with me. I guess the concept was to push me previous the limit to return the phones. New contract stranglehold. WHAT RIGHTS DO I HAVE IN THIS Situation??
My bill is nonetheless more than $ 400, and nowadays was told by a supervisor that someone would call me Monday, then he just disconnected my get in touch with. I have not gotten angry with anyone because I know it is not the fault of any CSR, but I am receiving so frustrated with feeling helpless. Do I only have rights if I am a big enterprise? Is it OK for them to lie to me as long as it is useful to them? I just don’t realize this policy.
Answer by oki
None. Sorry. You have no hope unless you are as well wealthy for it to matter.
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